General Terms and Conditions (GTC)

I. Information on remote selling and the conclusion of contracts in electronic commerce

1. Contractual partner

Your contractual partner for all orders placed on the website www.reifen.com (with the exception of items marked with a corresponding reference) and for contracts concluded in response to telephone enquiries is:

reifencom GmbH

Südfeldstr. 16

30453 Hanover Germany

("we" or "reifencom")

The company's registered office is in Hanover (Commercial Register of Hanover Local Court: HRB 217313).

VAT identification number: DE126795055

Managing Director: Michael Härle, Ralf Strelen

Tel.: +4951112321010

Email: info@reifen.com

2. Formation of the contract

2.1 Creation of a customer account

To make it easier for you to place orders via the website www.reifen.com, you can create a customer account, but you do not have to do so.

If you would like to create a customer account independently of an order, you can do so on the website www.reifen.com under the tab "My account". There you enter the requested data and confirm by clicking on "Continue" that you wish to create the customer account under the conditions specified herein. We will then confirm the creation of your customer account immediately by email (time of contract conclusion).

You can also open a customer account as part of an order. If you do not yet have a customer account, we will ask you in the ordering process whether we may use the data provided for the purpose of the order to create a customer account. You can then confirm your selection by clicking on the "Next" button. We will then confirm the creation of your customer account immediately by email (time of contract conclusion).

2.2 Order via the website www.reifen.com

The goods offered on the website www.reifen.com do not constitute a binding offer to conclude a purchase contract. This is only an invitation for you to submit a binding offer. By placing your order by clicking on the "Order with costs" button, you are making such a binding offer to conclude a purchase contract. As soon as we have received your order, you will receive an email confirming receipt of your order and listing its details ("Order confirmation").

The binding acceptance of your offer is effected by sending the ordered goods by handing over the goods to the transport company. You will be informed about the dispatch of the ordered goods by email as soon as the goods have been handed over by us to the transport company ("Dispatch and contract confirmation").

Goods are only sold in household quantities per order.

2.3 Conclusion of contract after telephone enquiry

Your telephone enquiry does not constitute a binding offer to conclude a purchase contract, but merely an informal enquiry.

If you select advance payment, invoice or payment pause of 90 days as your method of payment, we will send you a summary email in response to your telephone enquiry confirming that we have received your telephone enquiry ("Order summary email"), listing its details and containing a confirmation link. This order summary email is neither a binding offer nor a binding acceptance to conclude a purchase contract. Only when you confirm your order by clicking on the confirmation link do you make such a binding offer to conclude a purchase contract.

If you select credit card, PayPal, AmazonPay or Klarna as your method of payment, we will send you a summary email in response to your telephone enquiry confirming that we have received your telephone enquiry ("Order summary email"), listing its details and containing a payment link. Only by paying for the goods via this payment link do you make a binding offer to conclude a purchase contract.

With the exception of payment by advance payment, you are bound by your offer to us for a period of seven (7) working days from receipt of your offer, regardless of the chosen means of payment, unless a different period is specified in these GTC. If you have chosen advance payment, you are bound to your offer for a period of seven (7) working days from the date we receive your payment. If you pay by electronic bank transfer, the payment will be received by us on the bank working day following the payment order; if you pay by bank transfer using the transfer form, the payment will be received by us on the second bank working day following the payment order.

Irrespective of the chosen means of payment, the binding acceptance of your offer (in the event that we accept your offer) is effected by sending the ordered goods (handover of the goods to the transport company) at the latest at the end of the seventh (7) working day after receipt of your binding offer, unless a different period is specified in these GTC. You will be informed about the dispatch of the ordered goods by email as soon as the goods have been handed over by us to the transport company ("Dispatch and contract confirmation").

2.4 General information on orders

When ordering rims and/or complete wheels within the meaning of Sections I.2.2 and I.2.3 of these GTC, reifen.com will, at your request, carry out a preliminary technical inspection to determine whether the ordered rims/complete wheels are technically compatible with your vehicle on a regular basis. In the event of such a preliminary technical examination, a possible acceptance of your offer by us will be delayed by the time until the preliminary examination has been completed. From the time we receive the required technical information about your vehicle ("Vehicle data") from you, the preliminary technical inspection will take a maximum of one (1) hour. If you provide us with your vehicle data outside our business hours (Monday to Friday with the exception of public holidays in Lower Saxony, Germany, in each case from 08:00 to 18:00), the technical preliminary inspection will not take place by 08:00 on the working day following the transmission of your vehicle data.

The transmission of certain vehicle data by you is required for the preliminary technical inspection. You can already transmit the required vehicle data during the ordering process when placing an order within the meaning of Section I.2.2 of these GTC or by telephone within the meaning of Section I.2.3 of these GTC.

If a preliminary technical check is negative, reifen.com's customer service will contact you individually and you will be given the opportunity to maintain or cancel your order (= withdraw your offer) and, if necessary, to place a modified order. A modified order constitutes a new offer by the customer for which reifen.com will send an order confirmation (again, if applicable).

At your option, you can also submit the vehicle data required for the preliminary test after you have submitted your offer. After submitting your offer, you will then receive a request by email from reifen.com to submit the required vehicle data. If you do not automatically submit the vehicle data within 14 calendar days of submitting your offer, your order will not be accepted by reifen.com and no contract will be concluded.

If goods from a single order are sent in more than one package, you may receive a separate shipping and contract confirmation for each package. In this case, a separate contract is concluded between us with regard to each partial delivery for which we send a dispatch and contract confirmation for the goods listed in the respective dispatch and contract confirmation, as the binding acceptance of your offer to conclude a purchase contract is also only made with regard to this part in each case.

Only orders from customers who have reached the age of 18 can be accepted.

Unfortunately, we cannot accept orders by fax, letter or email for technical reasons!

The "branch purchase" merely results in goods selected by the customer being made available for the customer to view at a particular branch. A contractual relationship with the customer is not established by a "branch purchase".

"Reservations" of goods and/or services via the website www.reifen.com with one of our premium partners shall only result in the goods being made available for you to purchase or the services being held ready for you to provide on site at that premium partner's location. No contract is concluded with the premium partner on the website www.reifen.com. Following your reservation with a premium partner, you will automatically be informed by reifen.com of the receipt of your reservation on behalf of the premium partner. This "reservation confirmation" by reifen.com is for information purposes only. A contractual relationship between reifen.com and you is neither established by a reservation of goods and/or services of the premium partner via the website www.reifen.com nor by a reservation confirmation. If you do not collect the goods or have them assembled within the next 7 days, we must cancel the order at your expense.

3. Information about your consumer right of withdrawal

Right of withdrawal for consumers:

Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

3.1 Legal right of withdrawal:

The following right of withdrawal is only available to our customers who are consumers within the meaning of Section 13 BGB.

Withdrawal policy Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier takes or has taken possession of the goods (or the last item in the case of a contract for several items ordered in a single order and delivered separately, or the last part of the shipment or piece in the case of a contract for the delivery of one item in several partial shipments or pieces). In order to exercise your right of withdrawal, you must inform us (reifencom GmbH, Südfeldstr. 16, 30453 Hanover, Germany, e-mail: info@reifen.com, phone: +4951112321010) by means of a clear notification (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the enclosed withdrawal template for this purpose, but this is not compulsory. To meet the withdrawal deadline, you only need to send the notification of your exercise of the right of withdrawal before the end of the withdrawal period. Consequences of withdrawal If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your withdrawal from this contract. For this refund, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case shall you be charged for this refund. We will collect the goods. An exception to this only applies if you have ordered bicycle tyres, bicycle inner tubes or motor oil: You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of the relevant contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. You shall bear the direct costs of returning the goods. If the goods are collected by us or if the return shipping labels provided by us are used, the costs for parcels weighing up to 31.5 kg are estimated at a maximum of EUR 12.00 per parcel. For tyres up to 235 mm wide, two (2) tyres can be sent in one parcel. Tyres over 245 mm wide must be sent individually in their own parcel. If you do not use our return label for the return shipment and use another shipping service provider instead, the costs for the return shipment are based on the respective package prices of the shipping service provider of your choice. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

Notes:

1) Pursuant to Section 312 g (2) (1) of the German Civil Code (BGB), unless otherwise agreed, there is no right of withdrawal for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. This is the case, for example, if you order specially printed rims or other goods to be manufactured individually.

2) Pursuant to Section 312 g (2) (4) of the German Civil Code (BGB), a right of withdrawal expires prematurely in the case of contracts for the delivery of goods if these are inseparably mixed with other goods after delivery due to their nature. This is the case, for example, if you mix engine oil purchased from us with other liquids.

Sample withdrawal form (If you want to withdraw from the contract, please fill out this form and send it back.) To reifencom GmbH Südfeldstr. 16 30453 Hanover Germany Email: info@reifen.com I/We (*) herewith cancel the contract concluded by me/us (*) regarding the sale of the following goods (*)/provision of the following service (*) Ordered on (*)/ received on (*) Name of consumer(s) Address of consumer(s) Place of collection of the goods (if different from the address of the consumer(s)) Signature of consumer(s) (only if communicated on paper) Date (*) Delete as applicable

3.2 Additional information on the possible handling of a withdrawal:

After we have received your withdrawal, the collection of the goods will be organised by us. Our customer service will contact you to arrange a collection date or provide you with a return label. The collection will then be carried out by a parcel service in the name and on behalf of reifencom GmbH.

Please do not return ordered goods to us without consulting us.

For queries or otherwise in case of doubt, please contact our customer service at:

Tel.: +4951112321010

Email: info@reifen.com

 

IMPORTANT!!!

You wish to return the goods to our warehouse independently, through a shipping service provider of your choice.

Please return the goods to the following address:

reifencom GmbH
Baurat-Köhler-Str. 20
31135 Hildesheim

Please enclose a copy of the invoice with the returned goods so that they can be allocated accordingly in the warehouse.

 

Please note the following supplementary information:

Engine oil that has already been opened ("unsealed") may leak during return transport to reifencom GmbH if it has not been packed in a sufficiently stable and leak-proof manner. reifencom GmbH assumes no liability for damages incurred by reifencom GmbH or third parties (e.g. the transport company) as a result of engine oil returned by you leaking from the respective transport packaging due to insufficient transport packaging during transport. In this respect, they are responsible for sufficiently stable and leak-proof packaging of the engine oil.

In a few exceptional cases, in the context of a withdrawal, it may be technically impossible to refund the payments received from you via the same means of payment. We will then agree with you on a case-by-case basis the refund via another common means of payment. You will not incur any additional costs as a result.

Your statutory right of withdrawal according to Section 3.1 remains unaffected by the information and instructions in this Section 3.2 in any case.

4. Other information on orders placed via the website www.reifen.com (correction options, storage of the contract text, contract language)

The text of the contract is not stored by us and cannot be retrieved after the order process has been completed. However, when ordering via the website www.reifen.com, you can print out your order details immediately after submitting the order. The contract will be concluded in German or English at your choice. Before sending your order, i.e. before clicking the "Order with costs" button, you will be given the opportunity to identify and correct any input errors. Please check your order carefully.

II. General Terms and Conditions (GTC) of reifencom GmbH (last updated: July 2024)

The following terms and conditions apply to all orders placed via the website www.reifen.com and to all orders placed in response to telephone enquiries. The GTC published at the time of the order shall apply in each case.

1. Prices / availability / delivery restrictions

Our prices are complete prices and include the statutory value added tax valid at the time of the order. Tyres (except bicycle tyres), rims or complete wheels within Germany (excluding islands) are shipped free of charge. Any island surcharges, the shipping costs for other items (e.g. bicycle tyres, bicycle inner tubes, motor oil, etc.) can be found in our freight charges table.

The prices you see in your shopping cart for the items at the time you place your order via the website www.reifen.com are identical to those on the current product information page on the website.

Please note that we can sometimes only offer special offers for a limited period of time. In addition, offers are subject to availability.

The availability and expected delivery time can be found in a note that we have attached to the respective item on the website www.reifen.com.

We calculate the expected delivery time based on the delivery address you provide, the current stock of our own warehouses, our suppliers' warehouses or the workshop where you may wish to take your order and the payment method you choose. The expected delivery time shown may change accordingly during the course of your order as your personal details are completed.

We will ship ordered items after successful verification of the payment data provided by you or after receipt of payment (for payment in advance).

Please note that there may be a time delay of 2 to 3 working days due to the assembly of the complete wheels. The delivery time may vary in individual cases, especially during seasonal periods (October – December and March – April). However, we take both into account when displaying the expected delivery time as soon as we have received the relevant information from you or your order falls within a certain period.

An item marked "custom made" on the website www.reifen.com or in your order summary email is custom made for you. With custom manufacture according to your order, the delivery time is somewhat longer: it is approx. 2 weeks for tyres and approx. 2-4 weeks for rims. We also take this into account when displaying the expected delivery time.

Please note that items that we or our suppliers or the requested workshop do not have in stock must be ordered by us for you. The availability of this item is therefore always subject to actual availability of the item from our supplier. If such an item is not available from our supplier, we will get in touch with you.

When ordering rims and/or complete wheels, the transmission of the required information for the technical preliminary test is additionally required for the start of the delivery times stated in the note for the article (see above Section I.2.3).

Availability will also be communicated to you in the order confirmation email or the order summary email for each individual item. If an item cannot be procured by us unexpectedly, we reserve the right to make you an adequate alternative offer. If this is not possible, the order must unfortunately be cancelled by us (= rejection of your offer). If you have already paid for the goods ordered, we will refund your payment in the event of cancellation. You will also be informed about this by email.

Subject to changes and errors. All offers only while stocks last.

2. Payment terms

2.1 Accepted means of payment / general provisions

Payment for the goods may be made by one of the following accepted means of payment:

• Advance payment
• Invoice
• Credit card
• PayPal
• Deferred payment at 90 days
• Klarna
• Amazon Pay

Additional costs will only be incurred if you choose the payment method "Payment pause" (see Section 2.4 below).

Irrespective of the chosen payment method, you will receive an invoice for your goods by email. We will invoice and send the invoice to you on the day the goods are dispatched. The order summary in the shop cannot be used as an invoice.

Note: In our reifen.com branches we accept cash, EC card, credit card (Visa, MasterCard and American Express), financing, Ticket Plus Edenred or deferred payment (note: when choosing the payment method deferred payment additional costs occur) .

Reifencom GmbH reserves the right to exclude certain payment methods in individual cases. It is not unfortunately possible to make a payment by sending cash or cheques.

In accordance with our internal credit guidelines, we reserve the right to exclude these payment methods after carrying out our assessment.

2.2 Advance payment

If you choose the payment option Advance payment , please transfer the full invoice amount to our account within seven (7) calendar days after receipt of our order confirmation and within seven (7) calendar days after confirmation of your order via the confirmation link in the order summary email in the case of orders placed via the website www.reifen.com, stating the purpose of use.

Please understand that we unfortunately have to cancel your order if we have not received payment from you within 14 calendar days.

2.3 Invoice

If you choose the payment option Invoice, you undertake to pay the invoice amount within seven (7) calendar days after receipt of the goods without any deduction of discount. Payment by invoice is granted up to a maximum amount of EUR 1500.00.

The payment method invoice is only offered for existing customers with their residence in the Federal Republic of Germany!

reifencom reserves the right to partially not offer this payment method to existing customers due to its own test criteria.

2.4 Payment pause

The payment method Payment pause for 90 days is only offered for existing customers with their residence in the Federal Republic of Germany! Payment pause is granted up to a maximum amount of EUR 1500.00.

reifencom reserves the right to partially not offer this payment method to existing customers due to its own test criteria.

Please note: There are additional costs if you choose the payment method payment pause. We charge an interest surcharge of only 1.0% and a one-off fee of EUR 2.50 on the cash payment price.

Calculation examples: The costs for the payment pause are therefore calculated as shown below as an example.

Order value	Interest surcharge equivalent to 1.0%	One-off lump sum	Total invoice amount payable late. after 90 calendar days	Annual percentage rate
EUR 100.00	EUR 1.00	EUR 2.50	EUR 103.50	14,752 %
EUR 250.00	EUR 2.50	EUR 2.50	EUR 255.00	8,243 %

If you pay by Payment pause, you undertake to pay the invoice amount no later than 90 calendar days after invoicing without any deduction of discount.

2.5 Credit card

When paying by credit card, the amount will be debited immediately after receipt of the order. We accept Visa, Mastercard, American Express, Diners Club and Discover credit cards.

2.6 PayPal

Furthermore, payment can also be made with the online payment service PayPal. The purchaser merely needs a free PayPal account for payments with PayPal. When registering for an account at www.PayPal.de, the purchaser enters their financial data only once – for every further payment transaction they then only need to log into their PayPal account. Payments are always free of charge for purchasers and are made from the balance on the PayPal account, by direct debit or by credit card deposited in the account.

2.7 Klarna

In order to be able to offer you Klarna's payment methods, we may pass on your personal data in the form of contact and order details to Klarna during the checkout process so that Klarna can check whether you are eligible for Klarna's payment methods and Klarna can tailor the payment methods to you. Your submitted personal data will be processed in accordance with the Klarna privacy policy.

2.8 Amazon Pay

Thanks to Amazon Pay, you can now place your order with us more easily and conveniently. All you need are your Amazon login details. In the checkout process, simply log in with your Amazon account credentials and select the payment and delivery information stored in your account and complete your order with us quickly and securely using Amazon Pay. Alternatively, you can also select one of our assembly partners as the delivery address.

3. Delivery conditions

Delivery date: From receipt of the shipping and contract confirmation, the goods will be delivered in Germany within a maximum of 10 working days (weekdays, excluding public holidays).

Delivery will be made to the delivery address provided by the customer. You will be informed about the dispatch by email (dispatch and contract confirmation). The shipment is carried out via parcel services. The risk of accidental loss of the ordered goods shall pass to the customer as soon as the goods are handed over to them (Section 446 p. 1 Austrian Civil Code (BGB)) or if they are in default of acceptance (Section 300 (2) BGB).

For entrepreneurs, the time of the transfer of risk in deviation from Section 446 p. 1 BGB, Section 447 BGB applies.

Tyres (except bicycle tyres), rims or complete wheels within Germany (excluding islands) are shipped free of charge. Any island surcharges, the shipping costs for other items (e.g. bicycle tyres, bicycle inner tubes, motor oil, etc.) can be found in our freight charges table.

We are entitled to make partial deliveries insofar as these are reasonable for you. If partial deliveries are made, we will pay the additional shipping costs.

We deliver goods only to delivery addresses in Germany ("delivery area").

4. Acceptance of the goods

We use parcel services as external service providers to ship your order. If a delivery of goods should ever arrive damaged, we would like to ask you to do the following: If possible, complain about the damaged goods directly to the employee of the parcel service and document the degree and extent of the damage. Your warranty rights shall not be limited thereby.

You can refuse to accept damaged goods or arrange a collection date with our customer service. However, please contact our customer service in any case of delivery of a damaged item. By doing so, you help us to enforce our claims against the parcel service and at the same time improve the service we provide to you.

You can contact our customer service at:

Tel.: +4951112321010

Email: info@reifen.com

5. Reservation of title

We retain title to all goods delivered by us until payment has been made in full. In order to assert our reservation of title, we are entitled to demand the immediate surrender of the reserved goods to the exclusion of any right of retention, unless the counterclaims are legally established or undisputed.

6. Warranty

We are not the manufacturer of the goods we deliver. In the event of any claim under the Product Liability Act, we will provide the name and address of the relevant manufacturer immediately on request. If the goods are damaged or have another defect (e.g. delivery incomplete), you are entitled to the statutory warranty rights against us. The statutory warranty period is 24 months beginning on the day the goods are handed over to you.

For contractors: the warranty period is 12 months from the day the goods are delivered to you. This reduction of the limitation period shall not apply in the event of malice, any lack of quality guaranteed by us or in cases of injury to life, limb or health for which we are responsible or in the event of damage caused by gross negligence on our part. In these cases, the statutory limitation provisions shall apply exclusively.

7. Liability

Reifencom GmbH shall be liable without limitation for damages resulting from injury to life, body or health caused by a breach of duty by reifencom GmbH, a legal representative or vicarious agent of reifencom GmbH, as well as for damages caused by the absence of a quality guaranteed by reifencom GmbH.

Reifencom GmbH shall be liable without limitation for damage caused by reifencom GmbH or a legal representative or vicarious agent of reifencom GmbH intentionally or through gross negligence.

In the event of a breach of material contractual obligations caused by slight negligence, reifencom GmbH's liability shall be limited to the amount of the foreseeable damage typical for the contract, except in the cases of Paragraphs 1 and 5. Material contractual obligations are, in the abstract, those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance a contracting party may regularly rely.

Any further liability for damages is excluded, in particular liability without fault.

Liability pursuant to the German Product Liability Act shall not be affected.

8. Default / right of retention

If you are in default of payment, we reserve the right to charge you reminder fees for necessary reminders, unless you prove to us that we did not incur the costs for the reminders at all or that they are significantly lower than the asserted reminder fees. The reminder fees are € 5.00 for the 1st reminder and € 10.00 for the 2nd reminder.

In addition, we shall be entitled to charge interest at a rate of five (5) percentage points above the base interest rate applicable from time to time in the event of default in payment.

The assertion of further default damages shall not be excluded by the assertion of reminder fees and/or interest claims pursuant to this Section 8.

The customer shall only be entitled to a right of retention (i) insofar as it is based on the same contractual relationship; and/or (ii) insofar as the counterclaims on which the assertion of the right of retention is based are undisputed or have been legally established.

Entrepreneurs are subject to a default interest rate of eight (8) percentage points above the base rate and the exclusion of the rights of retention under Sections 273, 320 of the German Civil Code (BGB), unless the counterclaims underlying the assertion of the right of retention are undisputed or have been finally determined by a court of law.

9. Workshop selection

It is possible to provide you with details of our workshops for individual postcode areas via www.reifen.com. Tyres and other goods supplied by us can be fitted for you in these workshops. In addition, you can have the tyres and other goods ordered from us delivered directly to certain workshops for the purpose of fitting. Please note: these workshops do not serve as a "packing station" where the ordered goods are only collected.

We only transmit the contact details of the workshops to you. The work of a workshop for you is carried out on the basis of a separate contract between you and the respective workshop. Therefore, the respective workshop is the exclusive opponent for all claims in connection with the assembly work of a workshop. The workshops are responsible for the maintenance and correctness of the workshop-related content displayed on the website www.reifen.com, in particular the prices for assembly services.

10. Premium partner

You have the option of viewing motor vehicle-related goods and/or services from our premium partners on the website www.reifen.com and making a non-binding reservation with the premium partners. After such a reservation, the respective premium partner will make the reserved goods available for purchase at its location or hold services available at its location for provision to you. You then have the option of purchasing the goods you have reserved or commissioning the services from the premium partner at the premium partner's location.

A possible contract for these goods or services is not concluded on the website www.reifen.com. Contracts for the goods or services of a premium partner (e.g. a contract for the sale of the goods or a contract for the provision of services) are concluded exclusively on site at the premium partner's location, between the premium partner and you.

It is clarified that with regard to goods and/or services that you reserve from the premium partner via the website www.reifen.com, no contract is concluded between you and reifen.com. The opposing party for all claims in connection with goods and/or services that you reserve from the premium partner via the website www.reifen.com is therefore exclusively the respective premium partner.

11. Out-of-court dispute resolution

The European Commission has set up an online dispute resolution platform which can be accessed at the following link: https://ec.europa.eu/consumers/odr
However, we would like to point out that we do not participate in dispute resolution proceedings before a consumer arbitration board.

12. Final provisions

This agreement is subject to the laws of the Federal Republic of Germany and expressly excludes UN Law on the International Sale of Goods. In business transactions with consumers within the European Union, the law of the consumer's domicile may also be applicable, provided that it is mandatory under consumer law.

The place of performance and jurisdiction for entrepreneurs is Hanover.